DTDC Courier & Cargo — refund my fee

Address:

224001

My item not reached to my destination address that is nuh mewat haryana 122107 and returned to me but my fee not refunded. My item which i sent to nuh haryana 122107 not reached the address and returned to me. And your executive neither called nor informed the recipient. My item returned to me without any information. But the fee of currier not refunded. No any executive contact the recipient/receiver. When last and second last time i tracked the currier then its location was sohna gurugram. Although my destination address was nuh mewat 122107