DTDC Courier & Cargo — regarding a missing parcel containing external hard disc

On 06.07.2017 this month, i sent a courier containing wd 1tb external hard disc of worth rs.4500 (Approx.) and its pouch from hyderabad to bangalore through dtdc couriers. The hard disc contains important data and personal photos. But the parcel didn't got delivered for 20 days and have been "declared lost" only before a week after continuously asking them for those 20 days. Still the company is not initiating a refund for the parcel. The authority in bangalore office is behaving lethargic and not responding well. How can i get my refund soon? And what is the guarantee that my data and photos wont be misused?
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