DTDC Courier & Cargo — regarding the bad response from a dtdc executive

Address:

RGA Tech Park, Sarjapur road, Carmelaram, Banglore-560035, 560035

Date of incident:[protected]

I have a shipment with consignment number c00673630 delivered at madiwala-banglore which is nearly 14.2km to my place in morning at 11:45. They said it was delivered to our place after the cut off time so that we will deliver it to you the next day. But i requested them as it is an emergency, i am going to some other place tonight, so please ship my courier near to any dtdc office, so i can collect it, i also said them that please confirm me the status once it is shipped from madiwala office, they said ok. But after one hour i called them again, to know my shipment status, they said we can't deliver it to you, we can do it by tomorrow, but i said them before one hour i called them, they said they will ship my courier by 4 pm evening near to the any dtdc office, but now your telling different, if have told this before, i could have made some other arrangement i said, the he replied we cannot do anything, with raising tone i said this thing you could have said before, so then i could have made some other arrangements, now if your telling what i can do, then he kept my aside and started discussing with someone, i asked him what?, then he replied one second mam, i am discussing about your issue, i waited nearly 2minutes, after that i kept on saying hello..., they did not reply, i was able to hear they were cracking some jokes and talking something, i waited one more minute, i did not get any reply, so i disconnected the call, and called back again, they did not pick up my call, i tried 3 times, atlast they answered and i said i was on call, your'e not responding to my concern and your talking some other things, then he said i know what i am talking with increased tone and rudeness, your shipment will not be delievered by today, then i said thanks a lot, i will contact support team and i proceed with further.

That person was very rude and also they did not proceed with any further steps, i was very disappointed with the way dtdc service people speak to their customers and handling their requests.