DTDC Courier & Cargo — rerouted and forward to facilitate and it's not updated till now

I have booked it from katpadi to wanaparthy but it still not reached if i am trying to contact the the office from where i sent the courier they are saying that it will deliver today from so many days and the person who needs to receive have asked about the status in his area office of dtdc then he said it was returned to the same person back
What is this hell??
And saying this a trusty courier company is this what you mean??
My coinsinment number is c87722668
It's is not delivered till now and showing rerouted and forward to facilitate
What the hell it mean???
Reply me???