DTDC Courier & Cargo — saree couriered to bagru jaipur not delivered

Hi,
I had courierd a parcel from mumbai (Kuber complex, lokhandwala) for bagru, jaipur on 24/11/2017.
Online tracking status says receipiant refused delivery whereas the receiver has not got any courier at his place so how can he refuse?
Secondly i have contacted dtdc lokhandwala branch who are trying to get in touch with the vaishali nagar branch jaipur. But no1 is responding to their mails nor any1 is answering the call.
To cross check i personally tried calling the vaishali nagar branch but no1 is answering the call.
The courier was a little urgent.
Kindly do the needful as soon as possible.
My consignment no. Is m59485701.