DTDC Courier & Cargo — service related of narengi branch, guwahati

Address:

Narengi tinali(opp. SBI), M. T. Road, Kamrup Metropolitan, Assam, 781026

Dear Team,

The service of DTDC Courier in Narengi, Guwahati (Assam) is pathetic. I got a ca from your narengi branch that I got a parcel to deliver since my phone was not with me at that point of time the delivery person went back and when I called him after sometime he has been insisting me to come and collect from his office. When I refused as I am unwell then he told he would deliver at x time but he didn t showed up and when I called him again he said, you stay nearby why Don t you come and collect it. When I was reluctant then he said he would deliver it.
My concern is that is against the customer service rules.Any parcel to be delivered should be dropped at customer, s address rather then asking to come over to one, s office. Before visiting one should make a call to the recepient rather then calling after reaching the destination to avoid any hassles.

I hope you would look into this matter on priority basis.

Thanks and Regards,
Jasvir Singh
([protected]).