| Address: | 560102 | | Website: | www.consumercomplaints.in |
Hi Team,
This is almost my fourth email following up for my consignment number : D31992276.
Firstly, there needs to be serious check on the delivery process as its way beyond the promised date for the shipment. I was being informed that it would take 3 days for the shipment to be delivered which was supposed to be 21/12/2016 and its still not delivered by now.
Secondly, none of the customer service representatives have been helpful or even courteous, infact they tend to raise the voice when we ask them questions about the shipment. Looks like the people working for DTDC are way too frustrated with their job.
Please make a note of this person : Ms. Deepa that I have spoken to this morning. She introduced herself as a Trace Agent and may I let the higher authority in DTDC know that she is not supposed to raise her voice and shout at the customer. If you lose one customer, you lose every other person around us. Why would a customer service staff need to be so furious instead of helping the customer. I would request the higher management team to sincerely train your staff on behavioral skills.
Unfortunately, its been a sad experience with DTDC and I hope that you all would take the customer feedback on a serious note and work towards better customer service experience.
Best Regards,
Vivek Pradhan
Senior Manager
NBR GROUP
Cell : +91-[protected]
Web : www.nbrdevelopers.com Was this information helpful? | 
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