DTDC Courier & Cargo — Shipment lost/status unknown

Dtdc is handling shipment #k54149872. The shipment has been lying at their booking office for 4 days. DTDC has not helped apart from asking me to go to the booking office and ensuring its updated. Im the receiver staying in blore and the package is coming from North east. how am i to go and get this done. when i reached their support they assured me of an update within 24 hrs and nothing has happened yet. they do not respond to emails or stick to call promises. my shipment is lost somewhere and its a high value shipment.
Date of booking at office :21st Monday.