DTDC Courier & Cargo — Shipment not delivered

Address:

bangalore

Dtdc failed to deliver a simple package from bangalore to guntur.
Below are the details:
Booked date: 15jun2020.
Expected date (Latest delivery by): 25jun2020.
Origin: bangalore (560077).
Destination: guntur (522501).
Current status guntur hub.
Response from customer care: forwarded to srikakulam branch for no reason.
Dtdc tracking number is d59615412.

Need action to be taken against those who are misleading the delivery and the shipment details without giving the correct info. Checked with all the branches of dtdc, like bangalore, vizag, srikakulam, guntur, and even hyderabad, (Even if it isn't related to the shipment anyway)