DTDC Courier & Cargo — Shipment not delivered.

Address:

Flat- A/3, Urmila Apartment, 124 Aghore Sarani, Baikanthapur, P.O:- Rajpur, Sonarpur

My shipment number is D75666298.
My shipment is not delivered. The status online shows "ADDRESS INCOMPLETE OR WRONG (CIR)"
My phone number is provided in the shipment, can't you guys call if you are confused with the address? I have taken multiple deliveries at the same address by dtdc, don't know how come address can be wrong.
You guys should have the minimum sense to call. Local dtdc office is unreachable on call. Pathetic service from dtdc over and over again.
Please update on the shipment, it contains important articles.