DTDC Courier & Cargo — Shipment not delivered

I had a courier send from Ernakulam to a place in kottayam(both within kerala) via dtdc. While collecting the package they said the item will be home delivered within 2 days. But now they asked the addressee to go and collect the package from their Kottayam office which is like halfway from the senders address. On raising the issue with customer care after several tries, there is no response from thier side and my package is still not delivered. Thier customer service attended and then cut the calls seeing the phone number which is highly condemnable. I am complaining now as this has happened to me several time through dtdc and they are collecting all the packages saying it will be home delivered and then the addressee has to travel half the sending distance to collect the package. That is not a courier service.