DTDC Courier & Cargo — Shipment not delivered in same state (Maharashtra) since around 1 month

Address:	Pune, Maharashtra, 411057
Website:	www.dtdc.in

My consignment number p41181050 was sent from pune on 31st march 2017 which is not yet delivered.
I raised complaint in dtdc with reference number 06209028.
Today 28 april 2017 i got a email from dtdc customer support as below.

"we deeply regret to inform you that consignment number p41181050 has not been traceable yet. Our sincere apologies for the non delivery of the shipment & any inconvenience caused. However our quest will continue to locate the same. But in the interest of time, to take further decisions at your end, we are declaring the shipment as lost in transit."

Are they serious? The consignment has very important confidential documents which can't be recovered. I need the consignment to be located as soon as possible.

Sagar nikhade
[protected]
Techno. [protected]@gmail.com