DTDC Courier & Cargo — shipment not delivered - no consignment number provided, no response.

Address:DTDC, RAVULAPALEM, OPP.PETROL BUNK,MAINROAD,KARGBUILDINGS NH-5ROAD, PINCODE: 533238

I have booked a shipment from ravulapalem to hyderabad on 07/07/2020. They said i will receive consignment number via message. It's been 10days, i haven't received any message and the shipment not delivered yet. When i contacted them they are not responding properly. Attaching shipment image.
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