DTDC Courier & Cargo — Shipment not delivered to right person

Address:560018
Website:www.dtdc.in

We have send bank loan documents through DTDC Courier from Vijayawada (Andhra Pradesh) to Bangalore ( Karnataka) with clear address along with receiver Phone numbers but they have delivered to different address and unknown person with out informed to receiver.

we have couriered 01st December 2016 and DTDC commuted to deliver next day ( 02 December 2016 ) by evening for this service DTDC charged Rs. 200/- and its called DTDC Plus

when we try to reach DTDC customer care Vijayawada (customer care Ph: [protected]) they unable to response properly

we unable to understand how they can delivered to third person with out informing to concern person (Receiver )
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DTDC Courier & Cargo customer support has been notified about the posted complaint.
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Comments

Not Delivered Courier ni address and not call in given phone number. And not contatct with me and curier is return
My consignment no: K91341288

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