DTDC Courier & Cargo — Shipment undelivered - booked via national plus service

Address:

Bangalore, Karnataka

I have booked a consignment (V[protected] on 23-march-2016, from bangalore to be delivered to gurgaon via national plus service by paying rs. 275/- here in bangalore dtdc branch office. Today is 25-march-2016, and the consignment has not yet reached the destination.

When i started tracking in bangalore & gurgaon dtdc offices, i was told gurgaon branches are closed due to holidays on 24-mar-16 & 25-mar-16. If they are observing holidays on these days, why am i not informed about the same while booking the consignment and still was charged for national plus service?

I managed to talk to dtdc gurgaon and the concerned person gave me a contact number of sohna road (The consignment destination) branch, which when i dialed, seems to be a non-existing number. Through other means, i got hold of a contact person in sohna road branch. This person said he'll call back in 10 minutes. It's been more than 30 mins, but no trace of the so-called call back.

Basically, two complaints from me:

1. When dtdc gurgaon is declared not to work on 24-mar-16 & 25-mar-16, why am i charged rs. 275/- as national plus delivery, when the consignment has not yet reached the destination as per schedule.

2. Most of the dtdc phone numbers that we customers get are bogus numbers; either they were published incorrectly or the given numbers don't even exist. In the event of correct numbers, the concerned person intentionally won't receive the calls, or they will keep us waiting forever.

Quite an unexpected & unacceptable business operations from a well-known courier firm. I will ensure my future courier requirements will not be via dtdc at all.