DTDC Courier & Cargo — super delay in courier

Address:	Pune, Maharashtra, 411001
Website:	www.dtdc.in

I've sent a document on 25th january. I was told that it will reach in 3 days max.
Now it has been 7 days. That document is very important and i had sent it in urgency.
I had sent it from pune to jhansi (Uttar pradesh).
Now they say that it's still in transit.
What kind of a service is this?
I paid 3 times the cost for it to get delivered on time.
Plz find my courier asap