DTDC Courier & Cargo — tampered shipment

Address:

500034

Items shipped from india to uk via dtdc. These were special birthday gifts which were wrapped in gift papers. Upon delivery, it was noticed that the gift wrappers were torn and items tampered. This is unacceptable behaviour and has completely left the sender as well as the recipient unsatisfied. Upon questioning the local dtdc office where the items were handed over, the following are the responses:
1. "we don't know who did this and where it happened"
2. "we do n't have the copy of claim bill that shows the value of items shipped"
3. "we are not responsible for any tampering and/or damage of items during the transit"
4. "we can't help you, please choose another courier next time"

I strongly believe dtdc should stop there services i[censored]nable to improve.