DTDC Courier & Cargo — The parcel did not get delivered

Address:

New Delhi, Delhi

On 19th September, a parcel was booked under my name to be sent to delhi till 22nd September positively as it was an urgent courier. Also it was booked for airline but DTDC people sent it by surface knowing that it was urgent without even consulting the recipient or me. It was supposed to be a gift for a person whose birthday is now passed and the courier is still not delivered and it’s 24th September now. At first they took express shipping charges and then also didn’t quite deliver it on time.