DTDC Courier & Cargo — the parcel lost by dtdc kalyan branch, and the online tracking details gives wrong information

Address:

Pune, Maharashtra, 411057

The package was booked on 18th oct 2019 with tracking id p52218224
We followed up the tracking and kalayan branch accepted that they have lost the parcel and cannot be delivered. I contected the local dtdc office pune hinjewadi for complaints and he said nothing can be done now.
Tha package had the content worth inr 1200 rs, everything is lost. We expect a resposnce from dtdc and the refund of the amount.

Date of booking : 18 oct 2019
Tracking details : p52218224
Date of acceptance of lost parcel : 22 october

Waited till now but no responce from them