DTDC Courier & Cargo — they have misplaced my product and are not able to trace it, kindly help

Address:

Jalandhar, Punjab

Its nearly 45-60 days when the manger of dtdc jalandhar (Mr. Girish shaklani) [protected]) have failed to trace my parsel that i had sent to dehradun,
Package contains a woollen cloth.

They have promised that the parsel will reach to its destiny in 4 days.

So this is a request to look into the matter and provide me with the best solution.

Due to their negligency i have lost my time, product.
Just getting refund value is not the solution, they will repeat it again.