DTDC Courier & Cargo — till I didn't get my parcel

Address:

Dibrugarh, Assam, 786602

Sir,
It is very bad to say that i was booked a parcel with cons. No. D36706122 on dt.05.09.2018 and they charged us rs.825/-. But this is very unfortunate to say that when pursue the same and contact with your customer care guwahati and i came to knew that this material was sent by roadways. That's why it is late to recive. Why you send by road after i paid lot of money for only 4.5 kg of wt. You all know that why people choose your courier because of fast delivery. But it is not satisfactory service by you that still i didn't get my parcel.
My question is that
-we send this material on courier for quick receiveing
-we paid lot of money for small thing because we need the material very urgent.
- i am thinking that you deceive me and cheating us.
- why you send the material by road instead of on air.
Please clearify me. If you answer quickly and solve my problem than i will be satisfy otherwise i will never send any more parcel in you courier. May be you think that if one go what happened i have lot of customer but sir, we saw so many companies that if they have this type of mentality they were no more survivors.

Thank you

My phone no.[protected]