[Resolved] DTDC Courier & Cargo — Tracking Updates not available

Amal Yusaf

from Powai, Maharashtra

Address:

Pairknots, Veliyankode

I sent a Consignment from Kerala to Maharashtra On[protected]. The Consignment number of the same is R39799638. The tracking is not available when i tried as the update says Soft data uploaded and the origin destination is not also showing, but the Local franchise has already sent the Consignment. When i tried to Raise a Query on DTDC Website it said that the Consignment number is Invalid.
This is the Second time DTDC is messing with my consignments over the last 30 days. What a terrible service and customer response.
It's an Ecommerce Delivery and i don't get paid by the Ecommerce platform if the tracking ID showed DELIVERED regardless of whether the reciever recieve it or not. Look in to the issue and rectify it as soon as possible.

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Jan 14, 2021

Complaint marked as Resolved

The proper tracking is appearing now

DTDC Courier & Cargo customer support has been notified about the posted complaint.

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Comments

pandeydeepak06

from Delhi, Delhi

Hello DTDC
My name is Deepak pandey from kanpur, i am writing this mail for giving a complaint against one of your team members who is working from pune.
one of my friends sent me a phone via DTDC on[protected] and he sent me a video also of that phone, and as expected i was waiting for my parcel but after 2 days i called DTDC guy for tracking id, he denied to giving me tracking id.
After that he started asking for money to deliver my courier , he started telling me that my parcel is prepaid. I have to send him money, till now he took 10422 rs from me via phone pay.

and till today i didn't get my parcel. It's still with that DTDC guy i.

please sirMadam have a look into this situation.i am sending all transaction screenshots and that guy number please check .

DTDC guy number- [protected]

please check the attachment, please help me

Thanks
Deepak pandey
([protected])