DTDC Courier & Cargo — undelivered/missing cargo

Address:

560043

Hi team,

I have used dtdc courier to ship one of imported gift from bangalore to pune using tracking number b44531016 on 25th juy. I informed my friend when i see the status has been changed to out for delivery on 28th july to get ready for a call. I called my friend on 6th of august, i wondered he said that he didnt receive any courier not any call. Later i checked the status of the order, it showed me comment as wrong/incorrect shipment address. I tried to contact dtdc customer support using the number[protected] several times, but all times it replied me saying that all executives are busy. I raised a compliant regarding this on 7th aug but there is no reply from dtdc. When my friend reached out to dtdc office, they replied stating they were not sure where the courier has been kept. I am very much disappointed with their service. I have below questions regarding this issue.

1. Why didn't they call the number provided on the courier when they out for deliver?
2. If they are unable to contact the recipient why they didn't contact the sender of courier?
3. Why didn't they tried to contact the other day or another?
4. If still they were unable to contact why haven't they send back the courier?
5. Why there is no response from dtdc if still a compliant has been raised.

I want my questions to be answered and my part to be delivered with charges i have paid.