DTDC Courier & Cargo — unethical behavior and booking issue

Address:	122001
Website:	www.dtdc.in/tracking/shipment-tracking.asp

Dtdc gurugram, sector 17 a, where i book my courier for himachal pradesh and confirmed for two time that whether this courier service is available for that region or not. Dtdc booked my courier on 11th nov and there is no valid update on their tracker because from last two weeks it's showing at ambala hub and today 25th nov when i personally visit to there office they said your courier came back because service is not available. Moreover my courier packet was in very bad condition and also open. Please suggest how to register complaint in consumer court.
Unprofessional staff with very bad experience for two time.