DTDC Courier & Cargo — Unethical Behaviour

Razeem Ahmad

Mar 23, 2022

Address:

Mavinmoodu, Kallambalam, Trivandrum, Kerala

My current location pincode(695605) when checked with DTDC if the area is serviceable it says yes. And now I got the tracking information the area is non serviceable(Attached Screenshot). The sender has paid for the door delivery and still the local DTDC office is asking to go to their place and pick it up. This is my third time dealing with DTDC and having the same experience. I'm receiving doorstep delivery for all other parcel services eg: India post, Online shopping sites like flipkart, Amazon etc..

And it is a very frustrating experience with the local branch, even when they call upon the phone says "come and pick if you want or i will return it tomorrow". So since I am having some emergency I was not in a position to go and pick my parcel when they called. The same thing is happening in all the serviceable locations under this branch when I enquired upon this with my friends and neighbours.

+1 photos

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DTDC Courier & Cargo customer support has been notified about the posted complaint.

Mar 24, 2022

Updated by Razeem Ahmad I was forced to go to the DTDC branch office which was 6 km away from my home since person now threatened the parcel will be sent back.

I've raised the complaint in their support they are marking it resolved without any resolution for the issue. Pathetic service from DTDC not value their customers.

If the area is not serviceable then it should be clearly mentioned in the portal this area can't be serviced, which is not happening right now.