DTDC Courier & Cargo — Unethical Business Of DTDC

Address:	700098
Website:	www.dtdc.in/tracking/tracking_results.asp

Dear Sir,

I want to draw your attention regarding an incident that I have recently faced with DTDC courier services. It was an awful experience with them and seems they are making unethical business here.

This is regarding my DTDC Consignment Number: K93750785 and
DTDC Case Number : 05224976

There are lots of reasons associated regarding my grievance-

1. The office staff checked the recipient address with pin code and confirmed that it will be delivered there at earliest possible.

When the expected delivery date passed I came to know that delivery failed as destination is a non serviceable area.
And this decision has been taken in a location (location have different PIN code from destination PIN code) which is 70.2 Km away from destination.

I think they should take this kind of decision before taking the assignment not in middle way. I lost many days for this although it is a urgent delivery.

2. When I asked for refund (courier charges) they said it is non refundable and then they returned my product to me.

3. Forget about home delivery, my expectation was courier guys at least will reach the area having destination PIN code and will ask us to get it from there but sorry to say this has not happened. No comopromisation happened from them.
So,
why did they take my assignment?
why did they calculate the courier charges, generates bill, took money from me and confirm that destination area is a service able area?
Later refuse to return money stating destination area is non serviceable area.

4. The worst part is DTDC *customer service *,
To get proper justice, I had written a mail to customer support and Case Number : 05224976 had been auto/system generated for this.
But the support guy (Pradito Mukherjee GTACCU) made a fun of this. In spite of regular update (proof attached) the guy close that case stating 'no update from my side'.
Which is not the actual case. He was intentionally ignoring my mails.
I have no undelivered mail information in my G-mail box.

4. In last 7-8 days I continuously tried to reach our regional DTDC customer support office (DTDC Kolkata)
Contact No –[protected]
Ref-
But suspiciously it is 24*7 hr busy.

Could you please look into this.
Thanks
Anindya