DTDC Courier & Cargo — Unwillingness of courier guy to come and deliver

Address:

Udaipur, Rajasthan, 313001

I just received a call from DTDC courier, Udaipur office stating that there is a parcel for Mrs. Taranum Bhatia, flat number 401, Sanchi enclave, Opposite DPS school, Bhuwana, Udaipur. The landine number from which call came was[protected]. The person from DTDC office said that we have to collect the parcel from their office as they would not come and deliver. Upon us in siting that they should deliver it to our address, the person said that they can't deliver.
Is DTDC a courier service ?? They are behaving like an arrogant government agency. We would not be collecting the parcel and if the parcel is returned we would file a consumer complaint. I can see DTDC just fizzling out as a company if such attitude continues. In this day and age of competition such attitude is highly regrettable.