I have been having this issue with the delivery agent at Chelari, Malappuram that he repeatedly ask me to collect the courier from his office. Am a doctor - Nephrologist working in a tertiary care hospital, reaches home late at night, am unmarried and have only aged parents at home. Instead of being helping hand for me, your agent is highly incapable, and never deliver things to my home.
Every time I have to plead, and they behave like they are doing a great favour for me by delivering the package to my home, that too after repeated requests.
Today it was a medicine for my mother and was told by your agent to arrange and pay for an auto for delivering package to my home, when she questioned this, they started verbally abusing my old mother.
This has now crossed all the limits and is testing pinnacle of my patience.
Unless you find a permanent solution for this and make your delivery agent apologise I will go to consumer court as I have the recording of the communication with your agent.
I hope you find a permanent solution for same
Pasting here phone number of your agent
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