DTDC Courier & Cargo — Very bad customer care service

I want to submit a complaint for customer care representative neelima at NY location. Such a rude person when she has to solve a issue. Without addressing the need threatening to keep the money as charity and teaching the customers about how they should be qualified when I was passing her the message of third party(ups) involved in sending the claim for lost package and their message for rest of the claim coverage responsibility of dtdc. Instead of finding any detail was in rush to cut the call in rudest way. Worst client service I had ever. Such a waste of money and time.