DTDC Courier & Cargo — worst courier and customer service

Address:	560040
Website:	www.dtdc.in

Hi,

This is an escalation on customer support team provided by dtdc which is located at remco layout, vijayanagar, bangalore. I had booked a courier from them and initially when booked there was no issue. After shipment the courier was shipped to my address itself (I. E. From address) instead of destination address. When i track with consignment number it showed as "shipment delivered". So when my father went and asked about this the lady over there was very harsh and rude in her behavior and in the way it was conveyed. Since there was no other way other than to send it again she became furious removed the from address and when asked about this the reply was "it will reach. You can leave". If it does not reach the destination address to whom shall it be return to in this case?

Also in the consignment slip she has only mentioned the correct destination initially for the first time then why it did not reach?

So this the way they treat their customers without any respect and they really don't care about their customers. Even if they don't care also its fine but i am not getting as to why treat them badly?

Please find the courier details in case for anyone to refer:

Consignment number - 1st time - b[protected]Did not reach destination but returned back to from address)

Consignment number - 2nd time - b[protected]Booked again.) - in this the lady has deleted the from address. Not sure where it will be returned back in case they couldn't deliver.

Dtdc courier address:
No.6, remco layout, rpc layout, bangalore - 560040
Contact - [protected], [protected]
Landline - [protected]

From the above i just want to let others know the customer support behavior and the quality of service provided by them is worst in all ways.