DTDC Courier & Cargo — Worst service , racist branch manager , Third class service

Hello consumer forum,

I'm from hyderabad on jan 25th i delivered a courier from DTDC,
My consignment number: H27684820, Executive said by 27th jan it will reach the destination upto now the courier was not received. The particular Uppal branch manager his mobile Number [protected] was a racist Person he had kept my courier with him and not allowing the courier for the shipment, its been 10 days from but still no response on my document it was most important document, This is shocking scene from such reputed company i never expected such racism from the branch manager, please take action on that particular person.