DTDC Courier & Cargo — wrong delivery

My awb no m56417314 has wrongly been delivered to a lady by name farzana as per the drs copy the number given of the receiver on the drs copy is not reachable. The parcel was meant to be delivered flat g/b, hayes hall, hayes road, bangalore - 560 025.
I have been constantly chasing this with your call centre team and the franchise who delivered in richmond town area.
Regret to say it such an unprofessional service. No one values customer time and emotions in this regards.
The call centre does not have a profesional training given to customize the customers follow up calls and brief summary of the case is not been prepared to justify the customer requirement.
With all the pain that i have taken to re-solve this issue has been failed. So i intend to lodge a police complain.