DTDC Courier & Cargo — wrong information given to customers

Address:

Kolkata, West Bengal, 700150

Dear sir/madam,
A document is couriered to me by mr. Sudip chatterjee on 12.07.2017. I was supposed to receive it on 13.07.2017. But, yesterday a person called me from sonarpur dtdc ([protected]) and said that it cannot be delivered due to lack of delivery person. This is happening repeatedly. (14.07.2017) i wrote a mail, i have still not received the same. But, to my surprise your tracking is saying that i have received the courier. I got it on 15.07.2017

How can this be possible??? That means as a company, you are cheating your customers. Please provide the cod as soon as possible. Since this is clearly amounts to negligence of service from your part i will be going to register a case in the consumer court.

Regards,

Soumik mandal