DTDC Courier & Cargo — z10183553 it harassment to customer and false information

To dtdc
Customer service

Please treat this email as an official complaint against dtdc.

We had booked a z10183553 courier from dtdc and it showed that the same was delivered on 28th june.

However it was brought to our notice that the same was not delivered at the destination and there was no concrete response from the delhi dtdc at barakhamba road.

We have still not heard from dtdc delhi regarding the solution to the problem.

From our end we then folowed up and finally called up at pali rajasthan after tracing numbers from google.

To our shock, they shared that the courier is still lying with them and it was a false entry in the system.

The student had to rush to the dtdc office and get the courier collected on 22nd july.

This is a harassment from dtdc as none of the authorities was ready to take the responsibility and till date the delhi office has not called us back.

Also false information was being loaded in the dtdc website.

Please note we need a written apology and explanation from the department for such a loophole.