DTDC Courier & Cargo — Z57274806 not delivered

We have booked this consignment on 21st December 2020 and the status is showing Delivered on 9th Jan 2021.

This was an Indian Railways order where we were supposed to deliver the order by 1-Jan-2021. I am being penalized since then till now for not delivering the consignment on time. Also, my staffs have been trying to get response from your customer support but not getting any help. We are in trouble and request for assistance to help us find our consignment.

We did not expect a company like DTDC to take 20days to deliver, and that too to the wrong address. Its only about the financial loss we are suffering from, but also our reputation is going for a toss. We urgently want our parcel to get delivered at the right address or send it back to our company.