DTDC Courier & Cargo — z76987579, parcel not delivered

Address:Bhopal, Madhya Pradesh, 466001

Parcel is not delivered in last 20 days. It has been lying with bhopal office from 4th november. Tracking no is z76987579. Not getting any satisfactory answer. I have been trying to call them but i am not getting any response. Please let me know what i need to do or how can i resolve this. They do not have any contact number listed and they are not taking any responsibility for the parcel
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I had an order which was supposed to be deliver in Gurdaspur, Punjab.. but it was delivered in noida instead of Punjab. below are the details of order:

Order ID:[protected]
Tracking ID: Z77209375

please look into this matter as soon as possible

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