Dtdc Courier — Consignment not received

Address:Darjeeling, West Bengal

One of my consignment booked ffrom delhi to siliguri by dtdc courier was booked on dated ;- 30/1/2015 having consgnment no - d21644000, as today is the 10th of feb 2015 and still i havent received the said consignment till date.
Today after contacting from the siliguri office and kolkata office the consignment has been sent to guwahati as the destination was for siliguri and was booked from delhi to siliguri, so why the kolkata wala has sent it guwahati, this shows the carelessness of work done by dtdc and very very poor service of dtdc
Due to thier mistakes we people faces problems everytime,
Plz help me out to resolve this issue and deliver the consignment to my destination address at siliguri

Anand kr.
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