DTDC Courier — Courier not delivererd on time . they charged extra amount

Address:

Chennai, Tamil Nadu

I Have Booked a Consignment on 17/08/15 morning 9.30 at the valluvar kottam high road dtdc booking office to kalluvathukal post, kollam, KERALA and they told that normal booking will be cost of rs.300 and it will be delivered on 4 th day and the executive one will be at the cost of rs. 615 and it will be on a guaranteed delivered on the second day i.e on 19/08/15. So i have Booked the parcel on the excecutive one that is at the cost of rs.615. and still they didn't deliver the parcel and they are saying that it will be deliver on 21/08/15 i.e on the fifth day. So why should i pay for 615 rs. for the excecutive one??? And so If i Have Asked for the consignment details they are not responding for my call . very bad customer service . worst customer service. so iam going to give a zero rating for dtdc. no customer response if i call for customer care they are disconnecting the call as im a slave of them . here after i wont be going the side of dtdc, and i wont allow any of my friends and relatives to send any courier on dtdc services. did they think im a fool to pay an extra amount i.e the double charge for an late delivery???? And you people dtdc dont you know how much i have lost due to this. i sent a product that should be delivered on two days but they took 5 days to deliver it, then why the hell he is giving me assurance that the product will b delivererd within two days. Due to this misunderstanding happenend between me and my customer. Im really frustrated . I want the product amount and the extra amount to be refunded. Please do the need indian consumer complaints Consignment No: V23786291 Pravin [protected]