Dtdc Courier — DTDC does not deliver the consignment

Address:

Hyderabad, Andhra Pradesh

A consignment was booked in my name, Archana Gupta vide Docket No. C61185909 dated 10.06.2015 from Tirupur to Hyderabad. It started from Tirupur to Hyderabad and reached HYBD and instead of out for delivery it went to DELHI and again next day on 12.016.2015 it came back to HYBD and stayed with Chandanagar Branch/Franchisee from 12.06.2015 till 16.06.2015 without caring for delivery. I tried to reach the Chandanagar Branch on Landline no.[protected] and also mob.[protected] all these days to request for delivery but NO ONE LIFTS THE PHONE. I tried to report to HYBD Customer Support no.[protected] but NO ONE LIFTS THE PHONE .Luckily I got the CS on 15.06.2015 and he lodged a complaint and sent an SMS stating the complaint no.00443965 and that's it, no action taken. I wrote an email about it to customer support also on 15.06.2015 but no reply. I visited your franchisee at Miyapur X Road which is responsible for delivery, they said they haven't received the consignment .They will do HOME DELIVERY at the given address once it arrives (as if it will do a favor to me by doing home delivery which happens to be the address of the consignee). We lodge a complaint with you and get a reply at 11.23am on 16.06.2015 that by evening it will be delivered.And see where it is getting delivered!!!. THE CONSIGMENT HAS NOW BEEN BOOKED TO JAIPUR !!! What a ridiculous service DTDC is providing.I am amazed how you all work and deliver the things with such carelessness. If by today evening it is not delivered I will take you to Consumer court.