Dtdc Courier — I didn't received the consignment but it is updated as delivered and no response from customer care and too from management..

Address:

560100

Hi Sir/ Madam, I have to receive one consignment from DTDC on 22nd May 2015. But I didn't received it till now, so I went to their office 4 to 5 times, every time they are saying like they are checking but didn't get back. So I have sent an email to their management regarding the same. They are also not responding properly. I HAVE ALL THE MAIL COMMUNICATION WHIH I HAD WITH THEIR MANAGEMENT. Please help me on this. Thanks. MAIL COMMUNICATION BETWEEN ME AND DTDC MANAGEMENT: [protected] Forwarded message[protected] From: "mani deep" Date: 27 Jun 2015 7:25 pm Subject: Regarding the Missing of my Consignment with ref no: H45212992 To:, , , Cc: Hi Team, I have to receive the consignment with reference no H45212992 on 22nd May 2015, but i didn't get any call from the delivery boy regarding the delivery on that day. But when am checking the status online, it is showing as the product is delivered. Please find the attached screenshot of the online status. After 6 days, i went to Konappana Agrahara branch for inquiry, The delivery boy told he delivered the product at my place. So i came back and checked with the security people at my place, they told they have not received any parcel. On the next day i went to konappana branch again and asked them to show the sheet in which the people used to sign when you deliver the product, but they haven't showed that to me. After that the boy told he has not delivered any product at my place. Delivery boy details: Konnappana Agrahara Branch ph no of boy: [protected] After i went so many times to that branch, they suggested me to check at Madiwala branch. So i went to madiwala branch, there i met pradeep ([protected]) and explained the same.He suggested me to send this mail. Contents in Consignment: 1) Normal Spects with optical power of -8. 2) Cooling goggles with optical power of -8. Totally both of them costs 5000. I am having some questions regarding your service: 1) When i have to get one parcel, before that the delivery boy has to call me for delivering that product, but i have not received any call. 2) After 6 days i went to konappana branch, there i didn't get correct response from them. I went 3 to 4 times and waited for 40 min every time.Simply they are telling that they are checking. 3) Without delivering the product to the customer, how you people updated the status as "Delivered" ? 4) Why the delivery boy told at first he delivered the product and after that why he told he has not delivered the product? 5) Why the konappana branch people didn't showed that Delivery sheet ? Is this the service you people are offering to the Customers? Now its 27-jun-2015 . so from may 22, till now approximately more than one month still i didn't get my consignment. I am sending this mail because I hope that i will get a solution for my issue. My Details: Manideep Arigela, Flat no 102, E block, Green garden apartments, land mark: Chicken shop, Kammasandra road, Huskur Gate, Electronic city, Bangalore-560100 Ph: [protected] [protected]. Thanks Pradeep for helping me out in this issue because you are the one from whom i am getting good response. Thanks in Advance. Thanks & Regards, Manideep.