Dtdc Courier — Item not delivered

Address:

Chandrapur, Maharashtra

I have a consignment from amazone.in which is prepaid. the tracking id is Tracking #: B21687984. and it was free home delivery. today it reached at durgapur and your delivery boy asking me to collect from dtdc office and inform me that their delivery time is only from 2:00 PM to 4:00 PM only 2hrs. as in this time my shop is closed so i can't received the parcel. so I inform him my shop is open from 8:30 am to 1:30 pm and 6:00 PM to 10:00 PM, so kindly deliver within this time. but your delivery boy reply he can't delivered within this time. and also replying that he will return the item if i can't collect from dtdc office. so please look into this matter as do the needful for the same.