DTDC Courier — Item not delivered even after a week

Address:	600100
Website:	dtdc.com/index.asp

Hi, i have Sent a courier from Chennai to tirupur on 10-Oct-2015.They told the item will be delivered on 12-OCt. Since Professional courier told me they will deliver by 13-Oct i chose DTDC. The delivery guy called on 13-Oct 4.00 Pm and told he is on the way to deliver the item, none came till 7.00 PM. When called back he told he got some work and will deliver by 14-Oct. I raised a complaint by 14-Oct 6.50 PM, since the product was not delivered till that time and i have a case raised[protected]. Even on 16-Oct 10.25 AM no response/update on the case nor the item is delivered. When i called the customer case with the case number, the reply was they will check. The worst service i have come across with a higher courier charge. Please share me if the product will be delivered or not.