Dtdc Courier — Item tried to delivered in damaged state

Address:	560048
Website:	dtdc

I gave farm equipment charger item for delivery on november 18, 2015 at DTDC booking center located in Mahadevapura, Bangalore. I paid Rs.85 as delivery charges. Delivery Address is Ongole, Andhra Pradesh.DTDC didn't deliver the item to delivery address in ongole, instead called me to pick up the item from DTDC branch office in Ongole. My person went to DTDC branch office to collect the item. The cover in which item was packed is in damaged state and also the equipment in it. DTDC branch office in Ongole said, they received the item in damaged state from Bangalore office.Bangalore office saying item got damaged in ongole office.they are putting a blame on each other for damage. No one is willing to take responsibility for damage. When i contacted DTDC branch office in Bangalore, they asked me to contact DTDC manager Kaleemulla. Manager is saying, DTDC is not responsible for damage.DTDC will pay the compensation for damage if the item was insured.otherwise it won't pay or it won't replace the item. I am asking DTDC, when a person pays them delivery fee, then whose responsibility is it to deliver the item in the same state as it was in when it was handed over to them. Saying DTDC is not responsible is gross irresponsibility and arrogant behavior on DTDC side. I request People to avoid DTDC for courier services and make it run into irrecoverable losses.