DTDC Courier — Just for dtdc benefit accepted parcel but not delivered

Address:

Indore, Madhya Pradesh, 458470

One of my friend send a parcel from Delhi to me. which was very important and urgent for me. So I thought that service of well known company DTDC will be best. He booked it for fast and satisfactory delivery to me. But after shipping DTDC company kept this parcel at Indore office for more than 5 days. Till then no follow-up we received from the company and no reason showing on tracking ID and when I tried to contact to customer care all India number but no one even picked up the phone. Indore is more than 200 kilometers from my location near Neemuch. Since the parcel was very urgent I send my brother by Bus from Neemuch to Indore and back from Indore to Neemuch to take the parcel because there is nothing in my hand and there is no one who can help me. His two nights and one day spoiled and more than 1600/- expenses incurred in it. But company officials have no shame. Shame on you... DTDC Courier.