Dtdc Courier — No support given while tracking and no updation when follow up is done.

Address:	Bangalore, Karnataka, 560037
Website:	dtdc.com

Dear concerned
Tracking ID: H61550955>
Reached Whitefield branch on Nov 3rd 2015. And they are showing in Tracker that it shipped out for delivery on same date. And till Nov 6th also not received by me and not updated online.
When I went to Whitefield branch they told that it is not from Whitefield branch and it is from Brookfield branch (Bangalore). Then i went to Brookfield branch they are we are delivered to person who is coming out from office with black bag.
Then I asked tell me the person signed on the delivery slip. Then they told me that "it will be not available to us, we have send it to Chamrajpet (Main branch) and it will take 4 days to get those details.
What kind of service is this? To tell name of the person who signed the courier only they need 4 days.
STILL I NOT RECEIVED THE COURIER (NOV 7th 2015).
Please take some immediate action on this.
I want to proceed via consumer forum. Very dissatisfactory service from those DTDC people.