Dtdc Courier — Non deliverance of secure product at destination

Address:

Bhagalpur, Bihar

I had sent a mobile phone from DTDC couriers in january 2015. It was an iphone and the phone being expensive I took no chances at all and sent the product through secure delivery and also insured the product. Earlier I was under the impression that DTDC was one of the good couriers in India, one you could trust, but after this I do not know what to say. When I gave the phone for delivery they said it would be delivered in 2 days time but after a week when the product did not reach the destination I went to the DTDC office and they very simply and coldly said to me that my phone was lost. It contained all my details and important stuff. As i had insured the product I filed a claim. They said to me they will call me back after 2-3 days but when again they failed to do so I had to go back again. I am tired of visiting their office again and again and every time they say me the same thing that they will call me but this leads to nothing.The tracking on their website shows "DELIVERED" but it has not been on the address i gave them. First they don't deliver the product i gave them and lose it even though it was sent through SECURE service, and secondly they don't give me the insurance on the iphone. I did not expect this kind of behaviour by such a company. Really dissapointed by DTDC Couriers.Seems to me that they cant be trusted anymore. Consignment number-V21053973 Phone number-[protected]