DTDC Courier — Non delivery of articles in timely

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LR No : H 61712665 booked from Rajahmundry (AP) on 13 Nov 2015, but article not delivered stii 23 Nov 2015, it is almost 10 days are over and there is no proper response from the staff of company. I feel DTDC is safe and good service company, but it is worst company as well as dealing and response of staff is very irresponsible specially Pimpri branch.