| Address: | Thiruvananthapuram, Kerala, 695581 | | Website: | dtdc.in/sg_premiumexp.asp |
I have booked the courier from DTDC Plus service on 9 Nov 15 from Trivandrum to Bangalore. As mention in their website and as committed to me that courier will deliver in next 2 days.
Since its a express service I have paid double charges to get the documents delivered on time but the documents are still in transit and not delivered till now.
Today its almost 8 days that the documents are not delivered even after paying extra charges, when called customer care they said it will reach and they are not aware where the courier is.
This is not the first time its happening, DTDC overcharged customer by taking double charges in the name of express services but their delivery is always late.
If they are not committed and confirmed they should inform their customer in advance about the expected time of delivery.
The documents sent by us was very urgent and was related to VISA processing because of DTDC fault I held responsible for non processing of VISA and it effected by credibility in organisation in work.
I request you to please take necessary action against this and the amount should be refunded to us.
I have attached the screenshots for proof
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