Dtdc Courier — Non-delivery of parcel for no reason

Address:

New Delhi, Delhi

Had sent a courier to Jammu (Satwari Cantt) with complete address n phone number on July 6, 2015 (from the Sena Bhawan branch in Delhi). When it didnt reach even after 10 days, i started making enquiries. After a lot of phone calls n efforts, i got my parcel back after 20 days from dtdc but in a bad condition. The packing was torn opened and a few items were damaged. I need a redressal on this issue as i have not been given any reason for the non delivery of my parcel at Jammu. All my previous couriers to the same address with similar contents have reached, barring this particular parcel.. The company should compensate for my loss..