DTDC Courier — Non Refund of Theft Shipment Amount of rs.1,349/-

Address:	Hyderabad, Andhra Pradesh, 500085
Website:	www.dtdc.com

We are herewith reproducing email correspondence sent to DTDC Customer Support (New Delhi). Please note that we have sent 2 reminders (19/11/15 & 24/11/15) over and above first email sent on 18/11/15. From: [protected]@keysurgicals.com To: [protected]@dtdc.com CC: [protected]@keysurgicals.com Subject: DTDC Docket No.H[protected]Compensation for Theft in Transit Date: Wed, 18 Nov 2015 12:00:28 +0530 To DTDC DELHI Apex Office B-101 PHASE 1 INDUSTRIAL AREA, NARAIANA, NEW DELHI - 110028. Ph:[protected] Dear Sir / Madam, Greetings From Medbazaar! This is to inform you about theft of MedBazaar Shipment Package in transit bearing DTDC Docket No. H49137067 . We had shipped Accuchek Active Glucometer Product with 10's strips from Hyderabad to Delhi on 15/10/2015 through DTDC. The shipment was received in Delhi on 21/10/2015 but the contents of the box viz., Accuchek Active Glucometer along with 10's strips was tampered with and hence the package could not be delivered to the customer as the contents of box was stolen in transit. We learnt about this startling development while tracking the status of shipment and the following message was displayed on DTDC website "Shipment on Hold due to EMPTY BOX". We made several calls in this regard to DTDC Customer Support team but there has been no response from DTDC till date. We are highly disappointed with the lackadaisical attitude of DTDC in this highly serious matter. Further we were informed by DTDC Hyderabad to collect the tampered empty box on 17/11/15. We reject the empty box and seek full compensation of our product which is valued at Rs. 1349/-. This amount is reflected in Declaration Letter submitted to DTDC at the time of shipment booking. If our request is not favorably considered, we will be compelled to initiate legal action against DTDC. Please acknowledge the receipt of this mail. Sincerely, Satish Kumar K, PhD Operations Manager MedBazaar P:[protected] | F:[protected] Key Surgicals Pvt. Ltd. #16-31/494 & 495, 6th Phase, KPHB Colony, Kukatpally, Hyderabad - 500 085. TS. INDIA http://www.keysurgicals.com